Insights from the #BCTalent Initiative

Based on partner interviews conducted at Directions ASIA, this article explores how Business Central partners are responding to AI, from changing customer expectations and delivery risks to the growing need for upskilling, experimentation, and future-ready talent.

Directions North America 2026 highlighted a major shift within the Business Central ecosystem as AI moves from experimentation into real-world execution. In this blog, Line Caspersen, SVP Sales, explores how AI adoption, evolving customer expectations, workforce transformation, and changing commercial models are reshaping the future of the Business Central partner channel.

Skills gaps in Business Central delivery are no longer just a resourcing issue, they directly impact profitability, delivery speed, and scalability. This article explores where margins are lost and how #BCTalent helps partners build a more resilient, cost-efficient delivery model.

Business Central is evolving rapidly, driven by AI copilots, rising customer expectations, and increasing delivery complexity, making advanced, data-driven skills a critical differentiator for partners. Those that invest in cross-trained talent with real industry experience, supported by initiatives like #BCTalent, are best positioned to deliver faster, higher-quality outcomes and build lasting competitive advantage.

Explore the key Business Central trends partners need to prepare for in 2026, including AI adoption, industry-specific solutions, and the rise in Dynamics GP migrations. Learn how deeper cloud integration and widening talent shortages will shape delivery and growth in the year ahead.

As AI redefines the Business Central landscape, partners need more than just technical know-how—they need talent that understands both business and Copilot. Discover how Copilot's AI is changing Business Central and how #BCTalent helps partners get the skills and people needed to deliver customer implementations.

At #BCTalent, we believe that by instilling a robust set of professional skills from day one, we put our learners in a position to make an immediate, positive impact on your team. Explore the 10 professional skills taught through #BCTalent that help our learners deliver more for your Business Central practice.

The clock is ticking toward Dynamics GP's end-of-support in 2029, but here's the hard truth: your customers aren't waiting until the deadline to explore alternatives. A proactive approach now prevents panic migrations later and keeps your customers from being poached by competitors. Find out how you can transition your practice smoothly to Microsoft Dynamics 365 Business Central, without losing your Dynamics GP customer base along the way.